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Frequently Asked Questions

Everything you need to know before and after your order.
Order
Where is my order? Plus

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.

Can I change or cancel my order? Plus

Orders are processed quickly. If you need to make changes, contact us as soon as possible at store@comowomen.com.
We cannot guarantee changes once the order has been processed.

I didn’t receive a confirmation email Plus

Please check your spam or junk folder. If you still can’t find it, contact us and we’ll assist you.

Shipping
Do you ship internationally? Plus

Yes, we ship worldwide.

How long does shipping take? Plus

Delivery times depend on your location and are calculated at checkout.Customised items may require additional preparation time before dispatch.

How much does shipping cost? Plus

Shipping costs are calculated at checkout based on your location and selected delivery option.

Will I have to pay customs or duties? Plus

Orders shipped outside the EU may be subject to customs duties and taxes. These charges are the responsibility of the customer.

Returns & Refunds
Can I return my order? Plus

Returns are accepted in line with our policy. Items must be unworn, unused, and in original condition.

Can I return a customised jersey? Plus

Customised items are made to order and cannot be returned unless they are faulty or incorrect.

How do I start a return? Plus

Contact us at store@comowomen.com with your order number and reason for return. We will guide you through the process.

How long does it take to receive a refund? Plus

Once your return is received and approved, refunds are processed within a few business days.

Customisation
Can I personalise my jersey? Plus

Yes. You can add your own name and number or select an official player option.

Is there a limit to what I can print? Plus

Names are limited to 12 characters and numbers to 2 digits.

Can I change my customisation after ordering? Plus

No. Once your order is processed, customisation cannot be changed. Please check all details carefully before confirming.

Does customisation affect delivery time? Plus

Yes. Customised jerseys require additional preparation time before shipping.

Products & Sizing
How do I choose the right size? Plus

Use the Size Guide available on each product page for accurate measurements.

How do the jerseys fit? Plus

Jerseys are designed with a regular fit suitable for both matchday and everyday wear.

Are your products official? Plus

Yes. All products are official F.C. Como Women merchandise, designed to reflect the identity of the club on and off the pitch.

Pricing & Taxes
Are prices inclusive of VAT? Plus

For customers within the European Union, prices are shown inclusive of VAT where applicable.

Will I be charged additional taxes? Plus

Customers outside the EU may be subject to local import duties and taxes upon delivery.

What payment methods do you accept? Plus

We accept major credit and debit cards, along with secure payment methods available at checkout.

Is my payment secure? Plus

Yes. All payments are processed through secure and trusted payment providers.

Contact
How can I contact you? Plus

You can reach us at store@comowomen.com 

How long does it take to receive a response? Plus

We aim to respond within 24–48 hours.

 Do you offer phone support? Plus

Support is handled via email to ensure all requests are tracked and resolved efficiently.

Still need help?
Can’t find the answer you’re looking for? Plus

If you can’t find what you’re looking for, our team is here to help.

Contact Us