Politique de remboursement

Right to return

 

Please inspect your order immediately upon delivery.

 

We offer a 14-day return request window from the date your order is delivered and this includes the right for you to cancel all of part of your order for any reason.

 

To be eligible for a return:

 

·        Items must be unworn, unused, and in original condition.

·        Original tags must still be attached and packaging must be included.

·        Proof of purchase is required.

·        Items must not show signs of wear, washing, or damage caused after delivery.

·        Unless the product is damaged, faulty or has parts missing, you do not have a right to change your mind and cancel your order in respect of: (i) products which for hygiene reasons (such as underwear and earrings) cannot be resold once these have been unsealed after you receive them; or (ii) perishable goods; or (iii)  personalised products (as per Clause 4 please check all personalisation elements carefully during the order process).

 

Exchanges

 

We do not currently offer exchanges.  The fastest way to receive a different size or item is to: (i) return the original eligible item; (ii) place a new order separately.

 

Return details

 

To request a return, please contact: store@comowomen.com and include

 

·        Your order number

·        Full name

·        Details of your enquiry

 

If your return is approved, we will provide return instructions.

 

Depending on fulfilment location, returns may need to be sent to a designated

warehouse or logistics partner.  We will confirm this by email as part of the return process.

 

Unapproved returns

 

Returns sent without prior approval may not be accepted.  If you try to make a return of product(s) which are not returnable as set out above, we may have to send those product(s) back to you at the address you originally provided and ask you to cover the delivery costs.

 

Delivery/return costs

 

If your return is accepted, we will refund the costs of the returned products and the cost of delivery that applied to your order (note that we are not obliged to refund you a higher cost of delivery if you chose an express or similar “enhanced” delivery option).

 

We will only reimburse the reasonable costs of returning the product(s) if the product(s) is faulty or not as described. In all other circumstances, where the return is accepted (including for example if you have ordered the wrong product or wrong size) you must pay the costs of return.

 

Refunds

 

Once we receive your return and we have inspected it:

 

·        We will notify you whether the refund is approved or rejected

·        Approved refunds will be issued to the original payment method

·        Refunds are typically processed within 5–10 business days

·        Banking providers may require additional processing time