Política de envío

Order processing

 

Orders are typically processed within 1–3 business days but personalised products may require additional production time. During launches, matchdays, seasonal promotions, or high-demand periods, processing times may increase.

 

Once shipped, tracking information will be sent by email where available.

 

Orders may be fulfilled from multiple warehouse or logistics locations depending on:

 

·        Product availability

·        Personalisation requirements

·        Delivery destination

·        Operational efficiency

 

Please note that orders containing multiple items may therefore arrive separately.

 

Delivery charges

 

Delivery charges will be displayed to you as part of the order and checkout process.  Delivery charges will be calculated based on:

 

·        Delivery method

·        Package weight

·        Order size

·        Destination

 

Delivery timeframes

 

Delivery estimates are provided for guidance only and are not guaranteed.  Please note that delivery delays may occur because of:

 

·        Carrier disruptions

·        Customs inspections

·        Weather conditions

·        Public holidays

·        High order volumes

·        Matchday or seasonal demand

 

We are not responsible for delays outside our reasonable control.

 

Import duties and taxes

 

If you order products for delivery outside Italy , they may incur import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

 

Please note you are responsible for all charges that relate to customs or duty that may be applied in certain countries and for any returns, sent back to our shipping partners country of origin. We take no responsibility for these charges or for any delays in your receiving any goods owing to customs’ intervention.

 

Lost or Damaged Orders

 

If your order is lost or arrives damaged, contact:  store@comowomen.com

 

Please include:

·        Your order number

·        Delivery address

·        Supporting photographs where applicable

 

We will assist in opening a carrier investigation where appropriate.